Trends & Insights that define the industry

How travel agents can stay competitive with NDC

Global distribution system (GDS) is a widely used source for travel agents to shop and book airline fares for their customers. While GDS services, tools, and offerings have grown over the years, it is important to reflect whether alternate options are also available for travel agents.

Impact of COVID-19 on Global Air Cargo

At this juncture, with major industries across the globe waging war against the global pandemic to remain afloat amidst all the turmoil, one could easily assert that the airline industry has taken the biggest hit. Both passenger as well as cargo capacity has been on the decline ever since the pandemic spread across different countries. Many cargo carriers have been trying to be on top of the situation by deploying various strategies like aircraft conversions, more chartered flights etc.

Cruising versus COVID-19: Surviving and thriving in the new normal

It has taken only a matter of months for the global cruise industry to plunge from historically its best period ever to one where they have virtually no revenues and are being confronted with an existential crisis on multiple fronts. The seemingly endless relay of images on mass media of virus-stricken cruise ships, quarantined in ports or frantically seeking goodwill of nations to disembark guests, has fueled the inevitable perception that cruise ships are large floating petri dishes. 

Autonomous Drones: The Future of Offshore Oil & Gas Cargo Logistics

The oil & gas industry is evolving fast in response to 'lower for longer' crude oil price levels, changing energy mix, decarbonisation and non-traditional competitors. Operators are challenged to generate more margins per barrel through technology innovations for economic recovery of oil and gas resources. Unmanned Aerial Vehicles (UAVs) or drones are utilized by oil and gas industry for remote monitoring, surveillance, inspection and predictive maintenance of critical infrastructure assets at onshore and offshore work environments. Emerging innovations in autonomous drones could realise cost effective cargo deliveries to offshore drilling and production units in the near future.

Advanced Loyalty Fraud Detection Using Machine Learning

The instances of loyalty fraud has sharply risen in the past few years, and research reports have been showing that majority of loyalty program managers have experienced some form of fraud in their program. Such frauds put loyalty programs under serious risk much beyond the direct cost of fraud, such as lost customer, compromised customer data, reduced revenue etc. Loyalty program operators can no longer afford not taking proactive steps to detect and prevent fraud more smarter ways than before.

How the lack of technology worsens airline disruptions: Eye witness account and analysis

It is said that doctors make the worst patients, because they tend to know too much about what's going on at the other end of the table and are therefore constantly interfering to ensure they get the best level of service possible. Often they have their own opinions about how to improve the service to a level far superior to what the doctor on duty and his/her team are managing to provide at the moment.

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