It is said that doctors make the worst patients, because they tend to know too much about what's going on at the other end of the table and are therefore constantly interfering to ensure they get the best level of service possible. Often they have their own opinions about how to improve the service to a level far superior to what the doctor on duty and his/her team are managing to provide at the moment.
Civil aviation was an early adopter of computers, with reservation systems going electronic as early as the 1950s with the Semi-Automated Business Environment pioneered by American Airlines. Other airlines followed this example and set up their own systems, and in due course computerized reservations became the norm in this industry which was already technology-intensive from an infrastructure perspective. But the industry was simply unable to sustain this momentum beyond a certain point.
Every year, airlines burn billions of dollars on delays and consequent passenger compensation claims. A whole industry has sprung up around airline disruptions, with the promise of helping passengers to claim the money due to them in this way. EU regulations like EU261 result in six figure sums of money in compensation, and IT is often the only solution to avoid disruptions and enable airlines to get back on track quickly.
A consolidation is taking place in the airline industry, with multiple airlines coming together as groups for strategic reasons.This happens either through capital acquisition or marketing partnerships, whereby the brand identity of each airline is maintained whilefleets and crews are managed by the group. Schedules are harmonized and coordinated amongst the group members, allowing passengers tosmoothly connect from one member airline to another at the respective individual hub.
Can modern technology help airline operations control centers totake better decisions?
Airline operations controllers worldwide discuss "Situational Awareness", but in their daily operations they insist on “seeing it all” before taking a decision. But science has an explanation for why this isn't a good approach.
The Operations Control Center (OCC), although invisible to passengers, manages several complex aspects of airline operations, such as the expensive fleet of modern and old aircraft, large number of crew members, detailed maintenance cycles, optimization of fuel burn, ATC communications, airport slots and so much more.