How the lack of technology worsens airline disruptions: Eye witness account and analysis

It is said that doctors make the worst patients, because they tend to know too much about what's going on at the other end of the table and are therefore constantly interfering to ensure they get the best level of service possible. Often they have their own opinions about how to improve the service to a level far superior to what the doctor on duty and his/her team are managing to provide at the moment.

The same story applies to almost any industry, when a supplier/enabler has to assume the role of a customer/user for a specific service or product.

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