NDC native or compliant: What to look for in your PSS

It does not fix the shortcomings of your engine that is creating your product offering. NDC native means to adopt not only the messaging standards but to ensure the key business objectives of NDC are supported in the core PSS

Next time a sales guy shows up in your office and tries to sell you a PSS solution that supports NDC, stop him/her right there and request one clarification: Is the solution you are talking about genuinely achieving NDC objectives and NDC native or merely NDC compliant?

Note the subtle difference because it really matters! An NDC native-platform like iFlyRes is built from the ground up to enable your airline to tap into the immense value additions put forth by the standard, while some platforms boast of NDC compliance by building a conversion layer on top of their current base platform. The key problem is that NDC is not a capability in itself, it is merely the pipe through which you can pump the rich and versatile product offering. It does not fix the shortcomings of your engine It does not fix the shortcomings of your engine that is creating your product offering. NDC native means to adopt not only the messaging standards but to ensure the key business objectives of NDC are supported in the core PSS.

Download White Paper

What NDC can (and can't) do for airlines and passengers

When an airline is posed with this question, it is an easy answer: Yes, you need an NDC native passenger services platform, because it is the best way to keep pace with the future of airline distribution. But there is still a lot of uncertainty even at very high levels of airline business leadership. It is not the technology that they are doubtful about, but the value addition to the business. But to explain that with sufficient clarity, we need to delve into the current model and how it is in fact hurting both airlines and passengers with its utter lack of transparency.

Should we invest in this new NDC nativeShould we invest in this new NDC native passenger services platform that claims to solve all the distribution problems that we have been worried about?

When an airline is posed with this question, it is an easy answer: When an airline is posed with this question, it is an easy answer: Yes, you need an NDC native passenger services platform, because it is the best way to keep pace with the future of airline distribution.But there is still a lot of uncertainty even at very high levels of airline business leadership. It is not the technology that they are doubtful about, but the value addition to the business. But to explain that with sufficient clarity, we need to delve into the current model and how it is, in fact, hurting both airlines and passengers with its utter lack of transparency.

Download White Paper

Improving the Staff Travel Experience

Improving the Staff Travel Experience

Staff travel concessions are one of the most important motivational strategies used by airlines. Free or discounted travel benefits attract and retain talented professionals within the industry.

Airlines devise staff travel policies taking into consideration different parameters such as region and types of operation, prevailing labor rules, categories of benefits appropriate to job level/position, nature of target audience receiving the benefits and so on. As the management processes for travel benefits is internal to the airline company, traditionally airlines have utilized 'home build' systems. Often these systems are not fully automated with the more complex activities being managed and delivered through manual processes. Often, to access the travel benefit, the employee or retiree needs to create a request, either electronically or using paper forms, and sends it to the staff travel office for action. The administrator manually validates the employee eligibility from the records maintained by the staff travel office.

Download White Paper

Improving Staff Travel Process & Experience

Improving Staff Travel Process & Experience

Staff travel concession is one of the most important motivational strategies employed by airlines. Free or discounted travel perks attract and retain talented professionals to work in the airline industry.

Airlines set up a staff travel policy taking into consideration different parameters such as region of operation, type of operations, prevalent labor rules, type of benefits that need to be provided, nature of target audience receiving the benefits and so on. As the staff travel management processes for travel in own airline is an internal process, airlines usually do not fully automate the process wherein complex activities are managed through manual procedures. To avail the benefit, the employee needs to create a request, mostly paper forms, and forward it to the staff travel department. The staff travel administrator manually validates the employee eligibility from the records maintained by the staff travel office. The administrator then makes bookings for the employees, processes payments, issues tickets, manages refunds if any and track these records. While such manual procedures may suffice for small or startup airlines with relatively lesser number of employees, checking for policy compliance and prevention of misuse becomes a cumbersome activity when the employee base grows substantially; additional aspect being management of staff travel policy evolution in line with business model changes as the airline scales up operations.

Download White Paper