Airline loyalty programs are one of the most targeted sectors for fraud, as they have enormous personal information on frequent flyers. While loyalty programs can help achieve great business results, fraudsters continue to exploit the programs for personal gain.
With the increase of sophistication in fraud, detection platforms must remain agile in order to contain the risk and much more can be done to effectively protect members and the program. This paper discusses methods of identifying loyalty fraud within an organization and effectively handling the risks.
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