Staff travel concessions are one of the most important motivational strategies used by airlines. Free or discounted travel benefits attract and retain talented professionals within the industry.
Airlines devise staff travel policies taking into consideration different parameters such as region and types of operation, prevailing labor rules, categories of benefits appropriate to job level/position, nature of target audience receiving the benefits and so on. As the management processes for travel benefits is internal to the airline company, traditionally airlines have utilized 'home build' systems. Often these systems are not fully automated with the more complex activities being managed and delivered through manual processes. Often, to access the travel benefit, the employee or retiree needs to create a request, either electronically or using paper forms, and sends it to the staff travel office for action. The administrator manually validates the employee eligibility from the records maintained by the staff travel office.