Trends & Insights that define the industry

Personalising Customer Experience in Dynamic Packaging

The customer was on a quest to offer an enhanced packaging experience for travellers. Read on to know how IBS realised this goal by delivering a highly robust and personalised packaging solution with high levels of customisation and booking options.

Performance Upgrade for the World’s Leading Cruise Line

One of the world’s leading cruise lines embarked on a digital journey to transform the search experience for its agents and guests while booking. Its legacy technology backbone could offer only limited search functionality despite the customer having a large plethora of custom booking options.

Facilitating Seamless Message Exchange for a Leading African Airline

A leading airline in the African region required a message transformation platform to allow its various operational systems to exchange schedules and other standard procedural messages vital for business continuity. Explore how IBS helped the customer to seamlessly achieve intra-system messaging capability by building a world class message transformation platform.

Enabling seamless business growth with successful LCC-FSC integration for a leading OTA

The customer is one of the largest OTA players in the Asia-Pacific region with significant presence in the Japanese market. Inability to integrate quickly with LCC and FSC players in the industry had posed several serious challenges from global competitors. The customer engaged IBS to scale its travel options by seamlessly integrating the best LCC and FSC airline players in the market.

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