As the travel industry aims to become more customer-centric, agile, efficient, and collaborative, airlines are in the midst of critical digital transformation initiatives. Planning and deploying a large-scale transformation to achieve desired outcomes can be complex. But understanding the impact and required changes to business processes, operations, and organization is often more challenging.
Technology should be a business enabler; large-scale transformations are a golden opportunity to revisit and improve how businesses operate and interact with their stakeholders. Find out how to achieve digital transformation success through four key levers based on IBS Software´s experience deploying large-scale implementations in air cargo, passenger services, loyalty, and operations and crew management.