Next time a sales guy shows up in your office and tries to sell you a PSS solution that supports NDC, stop him/her right there and request one clarification: Is the solution you are talking about genuinely achieving NDC objectives and NDC native or merely NDC compliant?
Should we invest in this new NDC native passenger services platform that claims to solve all the distribution problems that we have been worried about?
Civil aviation was an early adopter of computers, with reservation systems going electronic as early as the 1950s with the Semi-Automated Business Environment pioneered by American Airlines. Other airlines followed this example and set up their own systems, and in due course computerized reservations became the norm in this industry which was already technology-intensive from an infrastructure perspective. But the industry was simply unable to sustain this momentum beyond a certain point.
Every year, airlines burn billions of dollars on delays and consequent passenger compensation claims. A whole industry has sprung up around airline disruptions, with the promise of helping passengers to claim the money due to them in this way. EU regulations like EU261 result in six figure sums of money in compensation, and IT is often the only solution to avoid disruptions and enable airlines to get back on track quickly.
Gaining efficiency and lowering costs have become the unofficial mantras of the energy sector during the latest industry downturn. As the supply-demand imbalance dragged down commodity prices and profits, many companies have turned to technology to improve operations.
The growing complexity of land based workforce logistics and technology advancements are driving business process automation and innovations to optimize the supply chain. True digital transformation can be achieved through a paperless future with information exchanged on computers and tablets and digitally signed by stakeholders.