Trends and insights that shape the industry

How travel agents can stay competitive with NDC

Using direct connectivity with airlines is not a new concept, and several travel agents have been doing it for a while. This means travel agents can transact directly with airlines using their own communication channel. However, is it good enough for travel agents to stay competitive? Or is there a better solution that can give travel agents an easier way to use rich content, dynamic pricing, and personalisation on flights and associated products?

Impact of COVID-19 on Global Air Cargo

The airline industry has taken one of the biggest hits because of the COVID-19 pandemic. With passenger and cargo capacity on the decline, cargo carriers have been trying to be on top of the situation by deploying various strategies like aircraft conversions, and more chartered flights.

Cruising versus COVID-19: Surviving and thriving in the new normal

These are unprecedented times and Cruise lines have their work cut out as they strive to emerge victorious in their tug for survival as well as their road to recovery. Cruise industry is no doubt a resilient one having previously faced and recovered from health outbreaks such as norovirus and chickenpox and negative sentiment in the wake of tragic incidents such as that of Costa Concordia.

Autonomous Drones: The Future of Offshore Oil & Gas Cargo Logistics

The oil & gas industry is evolving fast in response to 'lower for longer' crude oil price levels, changing energy mix, decarbonisation and non-traditional competitors. Operators are challenged to generate more margins per barrel through technology innovations for economic recovery of oil and gas resources. Unmanned Aerial Vehicles (UAVs) or drones are utilized by oil and gas industry for remote monitoring, surveillance, inspection and predictive maintenance of critical infrastructure assets at onshore and offshore work environments. Emerging innovations in autonomous drones could realise cost effective cargo deliveries to offshore drilling and production units in the near future.

Advanced Loyalty Fraud Detection Using Machine Learning

Airline loyalty programs are one of the most targeted sectors for fraud, as they have enormous personal information on frequent flyers. While loyalty programs can help achieve great business results, fraudsters continue to exploit the programs for personal gain.

How the lack of technology worsens airline disruptions: Eye witness account and analysis

Despite the deep rooted shortcomings in the customer service meted out to even highest rung loyalty members, lack of technology can render the best of human staff members incapable of delivering the service that is due to their passengers. This is more frequent can one may imagine, and certainly beyond the point where an airline's operations control centre can claim innocence.

NDC native or compliant: What to look for in your PSS

The NDC program was initiated by IATA (International Air Transport Association) with the objective of streamlining distribution networks through an industry-level standardization protocol and give airlines greater flexibility to differentiate and sell their products via third-party intermediaries. As NDC gains momentum in the industry, airlines can explore multiple strategies to help them achieve their NDC initiatives such as product differentiation, personalized offers, rich content & ancillaries offers. One way to do this would be to move from a legacy PSS system to a modern distribution platform. However, in doing so, should they look at NDC compliant or NDC native platforms?

What NDC can (and can't) do for airlines and passengers

NDC brings in great benefits to airlines and customers alike. With NDC, airlines can seamlessly create compelling and relevant offers across all channels, backed by exciting experiences and rich content. Likewise, customers can get access to great offers via any channel, direct or indirect. However, in order to truly assess the business value addition that a NDC native platform can bring to an airline and to create a compelling business case for it, it’s important to understand what NDC can and can’t do for both airlines and passengers and to clearly establish boundaries on what would investing in an NDC native/enabled platform mean for an airline.

Connected airline ecosystem: Need for a reliable digital platform

Airlines that seek to gain real value from their OCC should be conscientious in selecting the right kind of platform to support them. In the absence of a suitable technology platform, managing the data exchange and offering in-depth analysis according to the strategic directives of the OCC management professionals, poses a huge challenge. An ideal airline operations management platform is one that operates on a fundamental foundation of data and supports the basic tenets of Situational Awareness, Collaborative Disruption Management, What-If Analysis, Management by exception and Mobility and Cloud.