Trends & Insights that define the industry

Cruising versus COVID-19: Surviving and thriving in the new normal

It has taken only a matter of months for the global cruise industry to plunge from historically its best period ever to one where they have virtually no revenues and are being confronted with an existential crisis on multiple fronts. The seemingly endless relay of images on mass media of virus-stricken cruise ships, quarantined in ports or frantically seeking goodwill of nations to disembark guests, has fueled the inevitable perception that cruise ships are large floating petri dishes. 

The Future of the Retail Travel Agency Business

Over the past decade and half, seldom has a month gone by without a form of news heralding the demise of the retail travel agency business. CNN reported that there are about 13,000 travel retail locations presently in the United States, down from a peak of 34,000 in the mid-1990s.

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