The airline industry has taken one of the biggest hits because of the COVID-19 pandemic. With passenger and cargo capacity on the decline, cargo carriers have been trying to be on top of the situation by deploying various strategies like aircraft conversions, and more chartered flights.
These are unprecedented times and Cruise lines have their work cut out as they strive to emerge victorious in their tug for survival as well as their road to recovery. Cruise industry is no doubt a resilient one having previously faced and recovered from health outbreaks such as norovirus and chickenpox and negative sentiment in the wake of tragic incidents such as that of Costa Concordia.
The oil & gas industry is evolving fast in response to 'lower for longer' crude oil price levels, changing energy mix, decarbonisation and non-traditional competitors. Operators are challenged to generate more margins per barrel through technology innovations for economic recovery of oil and gas resources. Unmanned Aerial Vehicles (UAVs) or drones are utilized by oil and gas industry for remote monitoring, surveillance, inspection and predictive maintenance of critical infrastructure assets at onshore and offshore work environments. Emerging innovations in autonomous drones could realise cost effective cargo deliveries to offshore drilling and production units in the near future.
Airline loyalty programs are one of the most targeted sectors for fraud, as they have enormous personal information on frequent flyers. While loyalty programs can help achieve great business results, fraudsters continue to exploit the programs for personal gain.
Despite the deep rooted shortcomings in the customer service meted out to even highest rung loyalty members, lack of technology can render the best of human staff members incapable of delivering the service that is due to their passengers. This is more frequent can one may imagine, and certainly beyond the point where an airline's operations control centre can claim innocence.
The NDC program was initiated by IATA (International Air Transport Association) with the objective of streamlining distribution networks through an industry-level standardization protocol and give airlines greater flexibility to differentiate and sell their products via third-party intermediaries. As NDC gains momentum in the industry, airlines can explore multiple strategies to help them achieve their NDC initiatives such as product differentiation, personalized offers, rich content & ancillaries offers. One way to do this would be to move from a legacy PSS system to a modern distribution platform. However, in doing so, should they look at NDC compliant or NDC native platforms?