iLoyal for Aviation
Turn loyalty into growth
Key capabilities
Flexible programme design
Accelerate the design, testing, and launch of personalised B2B and B2C loyalty experiences without costly workarounds or added overhead.
Seamless partner integration
Configurable by design and open by default, our platform simply integrates with your ecosystem—and your partners'.
Advanced analytics
Whether you require a complete or modular approach, AI-powered tools and 360-degree analytics help you instantly activate targeted offers.
Move as fast as your members
End-to-end loyalty programme management is possible with iLoyal. Unify customer data, personalise every interaction, and unlock new revenue through rewards, partnerships, and engagement that extends beyond the flight.
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Quickly configure, manage, and localise multiple loyalty programmes—B2C, corporate, and subscription—from a single platform, with multilingual member communications.
Manage member profiles, preferences, and points accounts with a unified activity history. Track programme performance loyalty transaction value via a comprehensive reporting toolkit. A flexible rules engine drives personalised benefits and rewards journeys.
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Manage loyalty programme partners from contracting through billing, and member activity processing. Configure partner-specific billing protocols and industry-specific transactions.
Offer a partner self-service portal with web services for accruals, retro claims, and redemptions, with a single source for accounting and reporting. Monitor your partner ecosystem with KPI-driven analytics.
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A rules engine configures everything from simple promotions to complex campaigns, including challenges and gamified experiences.
Segment customers by profile or transaction history, and communicate with custom templates across multiple channels. Automate incentive tracking and distribution, analyse campaign results, and adopt strategies to increase revenue-per-member.
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Simple, intuitive, and customisable dashboards consolidate data for deeper performance insights.
Break down seasonal transactional data to understand trends and forecasting. Design, share, analyse, and monitor data within a business intelligence dashboards, and adopt new strategies to improve performance.
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Monitor, track, and investigate fraud cases within a unified dashboard. A configurable rules engine and catalogue of AI models tailored to loyalty fraud scenarios enables real-time intervention.
Configure thresholds and trigger remedial actions like account blocking or KYC to mitigate fraud.
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Ensure operational efficiency and increased satisfaction with customised, integrated experiences.
Utilise B2C or B2B members portals, and offer a mobile-first experience through native apps. Customisable to individuals or corporate clients for account and profile management, tracking points, viewing tier progress, redeeming rewards, or accessing reporting.
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Seamlessly integrate with your booking platform using a rich API layer. Provide booking incentives and post-flight rewards that enhance satisfaction.
Offer flexible redemption options, like flight discounts, business services, or other perks that align with corporate goals and drive stronger engagement and retention.
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Simplify travel credit issuance, management, and redemption, making travel credits more attractive, user-friendly, and flexible.
Seamless PSS integration ensures smooth operations and minimal disruption. Plug into booking engines and customer touchpoints, including loyalty programmes, to enhance engagement and offer more opportunities for rewards and personalisation.
It's time for measurable impact across your loyalty programme
Discover what makes an innovation partner the best fit for your airline loyalty journey, and clearly define a differentiated technology platform for modernisation.
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