iLoyal for Hospitality
Guest rewards, tailored perfectly
Value and the future of travel loyalty
Discover the power of managing multiple loyalty programmes targeted at different audiences through a single, highly configurable loyalty platform.
Learn from real-world use cases.
Download the eBook (opens in a new tab)
Key capabilities
Personalised rewards
Say goodbye to a one-size-fits all approach—tailor rewards and benefits for customer segments based on their preferences and behaviours.
Effortless management
Seamlessly manage multiple loyalty programmes, whether brand-specific, B2C, B2B, or with partners, all through one platform.
Rich integration
Consolidate guest data and preferences across all touchpoints for a consistent and highly personalised guest experience.
Loyalty's never been this agile
Built with open, cloud-native technology, iLoyal integrates into your CRS, PMS, and partner ecosystem to deliver an enterprise-wide customer view. It's a highly configurable platform for the simplified creation of value propositions and program designs. Gain the data, insights, and AI power to better know your guests—and unleash the potential of loyalty across hospitality.
-
Quickly configure, manage, and localise multiple loyalty programmes—B2C, corporate, and subscription—from a single platform, with multilingual member communications.
Manage member profiles, preferences, and points accounts with a unified activity history. Track programme performance loyalty transaction value via a comprehensive reporting toolkit. A flexible rules engine drives personalised benefits and rewards journeys.
-
Manage loyalty programme partners from contracting through billing, and member activity processing. Configure partner-specific billing protocols and industry-specific transactions.
Offer a partner self-service portal with web services for accruals, retro claims, and redemptions, with a single source for accounting and reporting. Monitor your partner ecosystem with KPI-driven analytics.
-
A rules engine configures everything from simple promotions to complex campaigns, including challenges and gamified experiences.
Segment customers by profile or transaction history, and communicate with custom templates across multiple channels. Automate incentive tracking and distribution, analyse campaign results, and adopt strategies to increase revenue-per-member.
-
Simple, intuitive, and customisable dashboards consolidate data for deeper performance insights.
Break down seasonal transactional data to understand trends and forecasting. Design, share, analyse, and monitor data within a business intelligence dashboards, and adopt new strategies to improve performance.
-
Monitor, track, and investigate fraud cases within a unified dashboard. A configurable rules engine and catalogue of AI models tailored to loyalty fraud scenarios enables real-time intervention.
Configure thresholds and trigger remedial actions like account blocking or KYC to mitigate fraud.
-
Ensure operational efficiency and increased satisfaction with customised, integrated experiences.
Utilise B2C or B2B members portals, and offer a mobile-first experience through native apps. Customisable to individuals or corporate clients for account and profile management, tracking points, viewing tier progress, redeeming rewards, or accessing reporting.
It's time for measurable impact across your loyalty programme
Discover what makes an innovation partner the best fit for your hospitality loyalty journey, and clearly define a differentiated technology platform for modernisation.
Get Readiness Assessment
