iLoyal for Cruise
Set sail to unforgettable
Key capabilities
Create connections that last
Build loyalty through emotional engagement, exclusivity, and personalised experiences tailored to individual preferences.
Maximise onboard revenue
Leverage data-driven insights to drive ancillary spending with targeted promotions, seamless upsells, and exclusive offers.
Seamless partner integration
Expand value by integrating with travel, lifestyle, and retail partners, and efficiently track and deliver credits, compensation, and refunds.
Delight travelers with the exceptional
Drive meaningful customer relationships with iLoyal. It seamlessly integrates with cruise reservation systems, onboard technology, and partner ecosystems to extend value beyond the voyage. AI-driven tailored offers, relevant content, and exclusive privileges keep guests continuously engaged to foster repeat bookings and long-term brand advocacy.
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Quickly configure, manage, and localise multiple loyalty programmes—B2C, corporate, and subscription—from a single platform, with multilingual member communications.
Manage member profiles, preferences, and points accounts with a unified activity history. Track programme performance loyalty transaction value via a comprehensive reporting toolkit. A flexible rules engine drives personalised benefits and rewards journeys.
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Manage loyalty programme partners from contracting through billing, and member activity processing. Configure partner-specific billing protocols and industry-specific transactions.
Offer a partner self-service portal with web services for accruals, retro claims, and redemptions, with a single source for accounting and reporting. Monitor your partner ecosystem with KPI-driven analytics.
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A rules engine configures everything from simple promotions to complex campaigns, including challenges and gamified experiences.
Segment customers by profile or transaction history, and communicate with custom templates across multiple channels. Automate incentive tracking and distribution, analyse campaign results, and adopt strategies to increase revenue-per-member.
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Simple, intuitive, and customisable dashboards consolidate data for deeper performance insights.
Break down seasonal transactional data to understand trends and forecasting. Design, share, analyse, and monitor data within a business intelligence dashboards, and adopt new strategies to improve performance.
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Monitor, track, and investigate fraud cases within a unified dashboard. A configurable rules engine and catalogue of AI models tailored to loyalty fraud scenarios enables real-time intervention.
Configure thresholds and trigger remedial actions like account blocking or KYC to mitigate fraud.
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Ensure operational efficiency and increased satisfaction with customised, integrated experiences.
Utilise B2C or B2B members portals, and offer a mobile-first experience through native apps. Customisable to individuals or corporate clients for account and profile management, tracking points, viewing tier progress, redeeming rewards, or accessing reporting.
It's time for measurable impact across your loyalty programme
Discover what makes an innovation partner the best fit for your cruise loyalty journey, and clearly define a differentiated technology platform for modernisation.
Get Readiness Assessment
