Voyager was not as rewarding as SAA would have liked it to be. It was still running on a mainframe legacy system whose rigid nature made expansion and scaling up difficult. SAA also found loopholes in the system that led to fraudulent transactions and revenue leakages.
To overcome these challenges and to help SAA make Voyager a profit centre, IBS proposed its loyalty management solution iFly Loyalty. iFly Loyalty is purpose built, domain specific and highly configurable and could meet the complex requirements of SAA and its future growth plans.