Hear from our Business Leader
Peter Cefai, President & Head of Strategic Alliance and Consulting, explains the customer satisfaction survey process at IBS.
Ultimately, our measure of customer satisfaction is Net Promoter Score (NPS), which is an independent industry measure. We have seen our Net Promoter Score increase year-on-year since the inception of the customer satisfaction survey.
Our relationship with customers transcends contractual commitments. What starts out as a transactional relationship quickly becomes a strategic one. They see in IBS a reliable and longstanding partner critical in realising business goals. Which is why we have never failed to do more business with our existing customers.
Given below is a partial list of our 170 + customers and some key customer testimonials