Next-gen digital platform for tour & cruise

Enabling cruise lines to leverage smarter technologies.

Powering digital transformation for a new era of cruising

Success in the increasingly competitive cruise industry relies on reinventing business models to create compelling customer experiences, and respond to changing health requirements and regulation. A customer-centric and data-driven mindset, enabled by a digital technology framework, is critical to developing a competitive edge.

Changing market dynamics have accentuated the need to be nimbler and also to rethink existing customer engagement strategies, while simultaneously reducing operational costs. And this is where being digital plays a critical role.

Built for the new era of cruising, iTravel is a modern and integrated shore to ship platform designed to manage new age requirements of cruise lines that aspire to differentiate on customer experience and become total vacation providers.

With a singular focus on empowering guests and employees, iTravel supports mission critical operations including reservations, revenue management, customer loyalty, property operations, point-of-sale and dining management. 

Airline Cargo Solutions

With iTravel, cruise lines can finally put a digital strategy in place to engage with guests at every step of the trip lifecycle:

  • Planning: inspire and entice people to cruise again
  • Shopping: create relevant products based on customer context, past booking history, and known preferences
  • Lead up to the trip: provide personalized recommendations to enhance the experience
  • At the port: simplify and speed up fast-track embarkment
  • On-trip: act as a digital concierge and serve guests relevant products and services
  • Post-trip: gather feedback and continuously gain insight on guest preferences

The iTravel Cruise SaaS platform, featuring an industry-first “Superhighway”, enhances decision making through increased collaboration between cruise headquarters and the fleet, and enables cruise operators to optimize revenues by responding to shifts in consumer behaviour.

Insights

A practical guide to prepare cruise lines for the future

A practical guide to prepare cruise lines for the future

Explore the role of digital technology in helping cruise lines develop new strategies to respond to changing expectations, guest health requirements and regulatory changes.
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Improving cruise line efficiency and guest experiences through modern point of sale technology

Improving cruise line efficiency and guest experiences through modern point of sale technology

Discover how Point of Sale (PoS) systems not only enable a smooth guest experience but play a key role in servicing and upselling.
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 How modern technology can simplify a highly complex cruise line IT landscape

How modern technology can simplify a highly complex cruise line IT landscape

The changing face of cruise line audiences and increasing technological savviness across consumers of all age groups need to be accompanied by modern IT architectures.
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Enabling cruise lines to be total vacation providers

Enabling cruise lines to be total vacation providers

Technology will be a key factor in supporting cruise lines to take advantage of the lucrative opportunity to transform into total vacation providers.
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Surviving & thriving in the new normal

Surviving & thriving in the new normal

As cruise lines plot their recovery from the pandemic, those that have modern and flexible digital platforms will have the competitive edge.
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Cash is king: Lessons learnt from the pandemic and tips on how cruise lines can better prepare for the future

Cash is king: Lessons learnt from the pandemic and tips on how cruise lines can better prepare for the future

Find out how digital technology allows cruise lines greater control over cash reserves.
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Our Tour & Cruise Offerings

Find out how a winning technology platform can boost your growth.